Frequently Asked Questions

About the service:
  • How do I get started?
    Click here to register. Once you register you will receive an email to activate your account.
  • How long will it take for my publication to be live?
    Depending on the size of your publication, it may take anywhere from 5 minutes to 1 hour.
  • What types of files can I upload?
    PDF files are the only format we accept. PDFs retain all of your artwork, fonts, and formatting for a seamless transition to the web.
  • Do I need to install anything?
    You do not need to install anything to use our service. In order to view the publication, you will need to have Adobe® Flash® installed.
  • Is your site secure?
    Yes. We use 128-bit encryption for all personal information that is transferred including our login and payment pages. Payments are accepted via a secure Cybersource gateway. We do not store any credit card information.
  • What forms of payment are accepted?
    Visa, Mastercard, and American Express.
  • Does Keep Trees own my content?
    Absolutely not. You created the content so it is yours! You have the ability to take your publications offline at any time. We will also remove your content from our servers upon request.
About your publication:
  • Can I link directly to a specific page of my publication?
    Yes. Add "#pageX" to the end of the URL, where X equals the page you want to open. You can also simply go to the page and copy the URL from your browser.
  • Can I make it look like the publications are coming from my domain as opposed to keeptrees.com?
    Yes. You can put our player inside your webpage by using a simple iframe(see example) in your html code:
  • I uploaded the wrong publication or I have a correction. What do I do?
    Upload the correct publication when you can, and simply deactivate the old one and activate the new one. This is free and easy to do!
  • Can I search through my publication? How does that work?
    Yes, the text in your publication is searchable. During the conversion process, all of the text is copied to an XML file that links the words to pages.
  • But I want to be able to search for words that are in images (not text) too. Is there a way to perform that kind of search?
    Yes! We've provided the ability to easily edit the XML file, page by page. You can add keywords, tags, and anything else to make that page show up when those terms are searched.
  • Do you offer an "offline" version:?
    Yes. We'll convert your publication to a format you can use for CDs, flash drives, and other media. This version will not work if hosted on a website.
  • Can I host my content on my own servers?
    Yes. With our Evergreen product you can create unlimited publications (online and offline) for your entire domain. However, there is no charge for us to host your content.
About your PDF:
  • How do I create a PDF?
    Without going into too much detail, we recommend using either Adobe Acrobat or Foxit PDF Creator. We have step-by-step instructions to help you during the process once you have registered.
  • What page size(s) can I use?
    Almost any size, although it should be consistent throughout your publication for best results. You can see how your publication will look for free by registering and uploading your PDF. There is no obligation to preview your content!
  • Can it display spreads that are 2 pages?
    Yes and no. See an example here. First, you will need to make sure that your spread is actually 2 separate pages and not one large page. Secondly, the first page of your spread should start as an even-numbered page. If it happens to fall on an odd-numbered page, you can resolve this issue by inserting a page before the spread.